Preventative Maintenance Program for MEDIACLAVE and MEDIAJET
Preventative Maintenance Program for Mediaprep
Choose the right service
INTEGRA strongly recommends annual Preventative Maintenance of MEDIAJET. This service is mandatory for MEDIACLAVE. The maintenance by qualified INTEGRA technicians ensures: Safe operation of the instrument, confidence for on-demand use of the system and a long device life time.
Depending on your needs, choose between three on-site service options for your instrument.
Technical Support
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+1 603 546 0181
BASIC LIGHT Service
The BASIC LIGHT Service is a cost- effective option for customers focused on the safe operation of their equipment. This annual inspection ensures your equipment meets safety standards, providing peace of mind, but without the additional maintenance or repair coverage.
BASIC Preventative Maintenance
The BASIC program comprises annual maintenance of the instrument in your laboratory. The service will improve equipment reliability and guarantee performance within INTEGRA’s original manufacturing specifications.
PLATINUM Preventative Maintenance
The PLATINUM program includes the same annual maintenance as the BASIC program. Additionally, subscribers to the PLATINUM program profit from a truly worry-free package that covers all repair costs that may occur during the year, with priority reaction time.
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Service contents
| Title | BASIC LIGHT | Basic | Platinum |
|---|---|---|---|
| MEDIACLAVE 10/30 Safety Check • Check of pressure sensor/MEDIACLAVE • Check of temperature sensor (heater + medium)/MEDIACLAVE • Check of safety valve/MEDIACLAVE • Check of vessel, including bayonet catch of vessel lid and feed switch/MEDIACLAVE • Check of lid seal, vessel caps and burst disc/MEDIACLAVE • Check if all warning stickers are present/MEDIACLAVE • Check of safety cover/MEDIACLAVE MEDIAJET: Safety and alignment check • Check if all warning stickers are present • Check of safety cover • Check of alignment of carousel / rotor and feeder stacker unit | X | X | X |
| Firmware update if available and requested | X | X | X |
| Priority scheduling for completion of service | X | X | |
| Preventative maintenance of one instrument • Operational test • Mechanical and electrical parts check • Inspection for wear | X | X | |
| Detailed documentation of preventative maintenance with checklist | X | X | |
| Test run with temperature calibaration (MC) / Test run with position alignment (MJ) | X | X | |
| Maintenance sticker for the instrument | X | X | |
| Parts and labor for repairs and exchange of worn parts on instrument included | X | ||
| Priority service at any malfunction, including repairs | X | ||
| One-year warranty applied from date of contract, including material and labor for repairs | X |
Please note:
- For safety reasons MEDIACLAVE requires service intervals of 1 year or 1000 cycles, whichever occurs first.
- Instruments must be new or in full working condition before entering a PLATINUM contract.
- PLATINUM contracts are only available for instruments up to 10 years old or less than 10’000 MEDIACLAVE cycles.